Return & Refund Policy

Last updated: 10-11-2026

We want you to be completely happy with your order. If something isn’t right, you can return your order within 30 days.

Return period & conditions

• You have 30 days after receiving your item to request a return.
• To be eligible, the item must be unworn and unused, in the same condition as you received it, and in its original packaging.
• You will need your order number or proof of purchase.

How to start a return

1. Email info@mendale.com or use our contact form with your order number and the item(s) you would like to return.
2. Once your return request is approved, we will confirm this by email together with your return instructions.
3. Send the item(s), well packed, to our overseas returns address below and keep your proof of postage and tracking number.

Items sent back to us without first requesting a return will not be accepted. Please do not send returns to our company address in the Netherlands: returns can only be processed at our overseas returns address.

Overseas returns address

Returns Department
3rd Floor, Building 3, No. 55 Yifeng Road
Xiasha Street, Qiantang District
Hangzhou, Zhejiang, China
Phone: +86 18106542651

Return costs

• Not satisfied / change of mind: the return shipping costs are paid by the customer.
• Damaged, defective or incorrect item: the return is free of charge. We will send you a replacement or a full refund.

Damages and issues

Please inspect your order upon arrival. If the item is defective or damaged, or if you received the wrong item, contact us within 30 days of delivery with your order number and photos, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Items that have been worn outdoors or show signs of use
• Items returned without their original packaging
• Gift cards

Unsure whether your item can be returned? Please contact us.

Exchanges

The fastest way to get a different size or colour is to return the item you have and, once the return is accepted, place a separate order for the new item.

Order cancellations

You can cancel your order free of charge as long as it has not been dispatched. Contact us as soon as possible with your order number. Once your order has been dispatched, it can no longer be cancelled, but you can return it under this policy.

Refunds

• We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
• Approved refunds are issued to your original payment method within 10 business days.
• Please note that it can take some extra time for your bank or card issuer to process and post the refund.
• If more than 15 business days have passed since we approved your refund, please contact us.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of receiving it.

Contact

If you have any questions about this Return & Refund Policy, please contact us using the details below:

Store name: Mendale
Company name: Pure Nordic Wear
Company address: Janssensstraat 90, Aarle-Rixtel, Noord-Brabant, 5735 AG, Netherlands
Company number: 95880445
VAT number: NL004453018B13
Phone: +44 7366982361
Email: info@mendale.com
Contact form: Click here
Customer service hours: Monday–Friday, 09:00–17:00 (GMT)

We aim to respond to all inquiries within 24–48 hours.

Thank you for shopping at Mendale.